Customers are able to scan their passport to complete their check-in through the app. Recently introduced features include passport scanning, Uber integration and travel disruption handling.Ī recently introduced feature, unique to United Airlines, is passport scanning via the United app. The functions our customers have grown to love from our earlier app version are popular extras such as Sudoku, checked bag fees calculator, a currency converter and airport maps. A travel wallet is a comprehensive summary of upcoming trips, and trip details can be saved to a travel card on the home screen with a simple swipe. The travel wallet is another shortcut, holding all relevant information in one place, including upcoming reservations, mobile boarding passes, flight status notifications and more. App users swipe through available travel cards such as mobile boarding pass, reservation card, MileagePlus card and scan-enabled United Club card. Travel data can be cumbersome, so the interface has introduced travel cards and a travel wallet to organize and shortcut to key information. Key features of the United App include popular tasks like booking a flight, checking in for a flight, watching a flight’s status and checking your MileagePlus account summary. For example, the home screen is designed for use on-the-go: testing was done to optimize the screen layout to enable use of the app by a customer pulling their suitcase through the airport and using the app with one hand.

From there, designs were created and tested to best deliver the right capabilities in a user-friendly way. Travelers were interviewed to gain insight into when they need information during their travel, what kind of information they need, and how they use it before and during travel. In the latest redesign effort, the United team used data from previous app versions to understand which features and functions were most important to customers. United Airlines has shown a strong commitment to supporting mobile devices with frequent releases of new and innovated features to continue to update and improve the app across supported devices. United’s internal team of designers and developers approach the mobile app as one app with multiple versions customized and optimized for each platform of iOS, Android and Windows and available in the iTunes App Store, Google Play Store, Amazon App Store, Blackberry World and Windows Phone Store. Over 90% of customers revisit United’s app post-download. The current versions of the United mobile app are extremely popular, with over 15 million downloads to mobile devices.

United airline app download